Shipping policy

Shipping Policy

Last Updated: October 22, 2026

This policy explains shipping destinations, charges, order processing, delivery estimates, and shipping support for purchases made through https://zrysb.com/.

1. Shipping Destinations

We currently offer shipping within the United States. International delivery is not available.

Delivery availability depends on the shipping address. If we cannot deliver to your address, checkout will not offer a shipping option. If an accepted order cannot be fulfilled, we will contact you and issue a full refund.

2. Shipping Rates

All prices and shipping charges are in U.S. dollars (USD).

 

 

The free shipping threshold is calculated after discounts and before taxes and shipping charges.

Any applicable shipping charge and sales tax will be displayed at checkout before you complete payment.

3. Order Processing

Orders are normally processed within 1 business day after payment is confirmed.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

If a significant processing delay occurs, we will contact you using the email address provided with your order.

4. Estimated Delivery Times

Standard shipping normally takes 7–10 business days after dispatch.

Including order processing, please allow approximately 8–11 business days from payment confirmation to delivery.

The same estimated transit time applies to paid standard shipping and qualifying free standard shipping.

Delivery times are estimates. Weather, carrier disruptions, public holidays, or other unexpected circumstances may cause delays. We will assist you if your order does not arrive within the estimated delivery window.

5. Shipping Confirmation and Tracking

Once your order ships, we will email a shipping confirmation containing your tracking number and tracking link.

Tracking may take a few business days to show the first carrier update. If you have not received tracking information or need help checking your shipment, contact hello@zorelavi.com.

Please check your spam or junk folder for order and shipping emails.

6. Address Accuracy and Changes

Please review your shipping address carefully before placing an order, including any apartment or unit number.

If you need to correct an address, email hello@zorelavi.com as soon as possible. Changes can only be confirmed before dispatch and cannot be guaranteed once the shipment is in transit.

If a package is returned because the address supplied was incorrect or incomplete, we will contact you about the available refund or reshipment options. Any additional shipping charge will be explained and agreed upon before reshipment.

If an addressing error was caused by Zorelavi, we will resolve it at no additional shipping cost to you.

7. Delayed, Lost, or Missing Packages

If your package has not arrived within the estimated delivery window, contact hello@zorelavi.com with your order number and tracking number.

We will investigate with the carrier and keep you informed. If the package is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund.

If tracking shows delivery but you have not received the package:

• Check the delivery address shown on your order confirmation.

• Check with household members, reception, or your building’s mailroom.

• Contact us so we can help investigate with the carrier.

A delivery scan alone will not prevent us from reviewing your report.

8. Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, email hello@zorelavi.com as soon as possible.

Include your order number, a description of the issue, and relevant photos of the item and packaging where available. Please retain the packaging while we review the issue.

We will arrange an appropriate resolution, such as a replacement or refund, and cover necessary return shipping costs.

9. Order Cancellations

To request cancellation, contact us as soon as possible.

Orders can only be canceled before dispatch. If cancellation is confirmed, we will initiate a full refund, including any shipping charge paid, to the original payment method within 5 business days.

If the order has already shipped, please follow our Return & Refund Policy after delivery.

10. Returns and Exchanges

Eligible returns may be requested within 30 calendar days of delivery. We provide free standard return shipping for eligible U.S. returns.

Return conditions, exchanges, and refund timelines are explained in our Return & Refund Policy.

Please obtain return instructions and the confirmed return address before mailing any items.

11. Contact Us

Store Name: Zorelavi
Website: https://zrysb.com/
Email: hello@zorelavi.com
Phone: +1 940-798-7072

Business Address:
1504 Martin Luther King Blvd
Palestine, TX 75803
United States

This is our business contact address and should not be used as a return destination unless we confirm it.