Privacy policy

Last Updated: October 22, 2026

Zorelavi ("we," "us," or "our") operates https://zorelavi.com, an independent online footwear retail store.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when customers visit our website, place orders, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

- Name and contact information.
- Email address and telephone number.
- Billing and shipping addresses.
- Order history and purchase information.
- Product preferences and customer support communications.
- Device information, IP address, and browser information.
- Website activity and cookie-related information.

Payment transactions are handled by our payment service providers. We do not ordinarily receive or store complete payment card numbers.

2. How We Use Information

We use personal information to:

- Process and fulfill purchases.
- Arrange shipping and delivery.
- Provide customer support.
- Manage returns, refunds, and exchanges.
- Send order confirmations and transactional updates.
- Maintain website security and prevent fraud.
- Improve our products and services.
- Provide marketing communications where permitted.
- Comply with applicable legal obligations.

3. Information Sharing

We may disclose necessary personal information to service providers supporting our business, including:

- Shopify and ecommerce technology providers.
- Payment processors.
- Shipping and fulfillment providers.
- Customer service providers.
- Analytics and advertising service providers, where used.

We may also disclose information when legally required.

Certain advertising-related disclosures may constitute sharing or sale under applicable privacy laws, depending on the technologies used.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for shopping cart functionality, website preferences, analytics, security, and advertising.

Where applicable, customers may manage cookie preferences through available website controls or browser settings.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, and comply with legal obligations.

6. Data Security

We implement reasonable safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

However, no electronic system can guarantee absolute security.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

- Access personal information.
- Request correction of inaccurate information.
- Request deletion of eligible information.
- Opt out of marketing communications.
- Opt out of certain advertising-related data sharing or sales, where applicable.
- Exercise other rights provided by applicable privacy laws.

To submit a request, contact hello@zorelavi.com.

We may verify your identity before processing certain requests.

8. Children's Privacy

Our website is not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Personal information may be processed in countries outside your place of residence by our ecommerce platform or service providers.

Appropriate safeguards will be used where legally required.

10. Third-Party Services

Our website may use external payment, shipping, analytics, or other technology services.

These providers may maintain separate privacy policies.

11. Policy Updates