Refund policy
Return & Refund Policy
This policy applies to purchases made through https://zrysb.com/ and explains return eligibility, return shipping, exchanges, and refunds.
1. 30-Day Return Window
You may request a return within 30 calendar days of receiving your order.
To start a return, email hello@zorelavi.com with your order number and the item you wish to return.
Once approved, please ship your return within 14 calendar days using the return label and instructions we provide.
2. Return Eligibility
For change-of-mind returns, including size, fit, color, or style preferences, items must be:
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Unworn outdoors, unused, unwashed, and unaltered.
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Free from dirt, stains, odors, scuffs, damage, and other signs of wear.
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Returned with original tags, accessories, and packaging, including the original shoe box where supplied.
You may try shoes on indoors on a clean, carpeted surface to check the fit. Please avoid outdoor wear or surfaces that may mark the soles.
Place the original shoe box inside a protective shipping carton. Do not attach shipping labels or tape directly to the shoe box.
Please provide your order number or another valid proof of purchase.
These conditions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.
3. Non-Returnable Items
Gift cards and personalized or custom-made items are not eligible for change-of-mind returns. Any such restriction will be clearly stated on the product page before purchase.
Sale and discounted footwear follow the same return conditions as full-price footwear.
Items showing wear or damage beyond what is reasonably necessary to check their fit are not eligible for change-of-mind returns. This does not affect your rights concerning defective or incorrectly supplied goods.
4. How to Start a Return
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Email hello@zorelavi.com within 30 days of delivery.
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Include your order number, the item you wish to return, and the reason for your request.
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If the item is damaged, defective, or incorrect, include a description and relevant photos where available.
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We will review your request and send return instructions, a prepaid label, and the confirmed return address.
Please contact us before mailing any items so we can identify and process your return correctly.
Our business address is not automatically the return address. Do not send a return there unless we confirm it as your return destination.
5. Free Return Shipping
We provide free standard return shipping for eligible U.S. returns, including change-of-mind returns and returns involving damaged, defective, or incorrect items.
We will provide a prepaid return label. Please use the label and return method we supply.
If you choose another shipping service without our prior agreement, those shipping costs will not be reimbursed.
We do not charge a restocking fee.
Keep your shipping receipt and tracking number until your return and refund are complete.
6. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact hello@zorelavi.com as soon as you discover the issue.
Include your order number, a description of the problem, and relevant photos where available. Retain the item and packaging while we review your request.
We will arrange an appropriate resolution, such as a replacement or refund, at no additional return shipping cost to you.
7. Return Inspection and Refund Timing
We will inspect your return and notify you of the refund decision within 5 business days of receiving it.
If approved, we will initiate your refund to the original payment method within 5 business days of approval.
Your bank or payment provider may require additional time to display the refund in your account.
If a return does not meet the eligibility conditions, we will explain the reason and contact you about the available next steps. We will disclose any proposed charge for returning the item to you and obtain your agreement before proceeding.
If you have not received your refund after the stated processing period, email hello@zorelavi.com for assistance.
Business days are Monday through Friday, excluding U.S. public holidays.
8. Refund Amount and Original Shipping Charges
Approved refunds cover the amount paid for the returned item, including any applicable refundable sales tax. Refunds reflect discounts applied to the original purchase.
For change-of-mind returns, the original $7 standard shipping charge, if paid, is not refundable.
If an item arrived damaged, defective, or incorrect, we will also refund any original standard shipping charge attributable to that item.
If your order qualified for free shipping, we will not deduct the original outbound shipping cost or retroactively charge shipping because a return reduces your order below $150.
We do not make discretionary partial deductions from approved refunds.
9. Exchanges
To request a different size or color, contact hello@zorelavi.com within 30 days of delivery.
Exchanges are subject to availability and the return eligibility conditions above. We provide a prepaid label for the eligible return and free standard shipping for the replacement within the United States.
If the replacement has a different price, we will confirm the difference and obtain your agreement before proceeding. If the requested item is unavailable, you may return the eligible item for a refund.
10. Order Cancellations
To request a cancellation, email hello@zorelavi.com as soon as possible.
We can cancel an order only before dispatch. If cancellation is confirmed, we will initiate a full refund, including any shipping charge paid, to your original payment method within 5 business days.
If your order has already shipped, you may request an eligible return after delivery.
11. Your Consumer Rights
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer protection laws, including rights relating to defective, incorrectly described, or incorrectly supplied goods.
12. Contact Us
Store Name: Zorelavi
Website: https://zrysb.com/
Email: hello@zorelavi.com
Phone: +1 940-798-7072
Business Address:
1504 Martin Luther King Blvd
Palestine, TX 75803
United States
Please obtain return instructions and the confirmed return address before mailing any items.