Contact information
Contact Us
Have a question about a product or need help with an order? Contact Zorelavi using the details below. We assist with product information, sizing, payments, shipping, tracking, cancellations, returns, and refunds.
Store Information
Store Name: Zorelavi
Business Type: Independently operated online retail store
Website: https://zrysb.com/
Email: hello@zorelavi.com
Phone: +1 940-798-7072
Business Contact Address
1504 Martin Luther King Blvd
Palestine, TX 75803
United States
This address is provided for business correspondence. Please contact us before sending any returned merchandise.
Order Assistance
For questions about an existing order, please include your order number, the email address used at checkout, and a brief description of your request.
If an item arrives damaged, defective, or incorrect, please include relevant photos where available.
Please do not send passwords or full payment card details by email.
Shipping and Tracking
We currently ship within the United States.
Standard shipping is free on orders of $150 or more. Orders below $150 have a $7 standard shipping charge. The threshold is calculated after discounts and before taxes.
Orders are normally processed within 1 business day, followed by an estimated 7–10 business days in transit. Business days exclude weekends and U.S. public holidays.
Please review our Shipping Policy for full details.
Returns and Refunds
You may request an eligible return within 30 calendar days of delivery. We provide a prepaid return label for eligible U.S. returns and do not charge a restocking fee.
Email hello@zorelavi.com to start a return. We will provide instructions and the confirmed return address.
Do not mail returns to our business contact address unless we confirm it as your return destination.
Please review our Return & Refund Policy for eligibility conditions and refund timelines.